HEATHENS ONLINE SHOP
Untitled Document CUSTOMER SERVICES

POSTAGE & DELIVERY INFORMATION
All of our prices added on at the PayPal shoppjng basket page are for standard postage and packing to UK addresses only. If your order is to be delivered outside of the United Kingdom, please contact us BEFORE you place an order. If you would like your order to be delivered by registered post or by courier service, please contact us BEFORE ordering to ask for details and prices.

PayPal Account Problems
If you're experiencing any problems related to your PayPal account, you will need to speak directly to PayPal for support. They offer a comprehensive online help area, with answers to many of the common questions. Alternatively, you can contact PayPal by telephone on 0870 7307 191.
Click here to view the PayPal help section.

Contact Us
If you don't find the answer to your queries in any of the above sections, you can contact us directly by email.

For all shop queries, email us at : xjessicaxherex@hotmail.com

FREQUENTLY ASKED QUESTIONS

Is shopping online with Cradley Speedway safe ?
A 'secure' site always displays the gold "padlock" symbol in the status bar of your internet browser window. The main pages of the online track shop are hosted on non-secure servers, because they are purely information pages, so the gold padlock will not appear while you are browsing the online shop. However, when you view your shopping cart and proceed to the checkout stage - where your debit or credit card details are taken, you will see the symbol appear. At this stage, you will be in the safe and secure environment of PayPal.

Which types of payment cards are accepted ?
We accept Visa, Visa/Delta, Mastercard, Discover and American Express cards.

Will I get a receipt for my order ?
Yes, you should receive a confirmation receipt by email shortly after you complete the transaction. We advise you to print or retain a copy for your records. We also send out a receipt with the order.

How soon will my order arrive ?
Providing the items you have ordered are in stock, we will endeavor to despatch your order within 10 working days.

Payment has cleared, but I have not received my order. Why ?
If your item is in stock, it should have been dispatched as soon as we received confirmation of your payment clearing into our account. If you have not received your order within 10 days of your payment clearing, please contact us by email at xjessicaxherex@hotmail.com and give us as much information as possible.

Will my order arrive together ?
Usually, we will dispatch your order as one complete package, providing we have all your order in stock. However from time to time it may be necessary to mail items separately, in order to keep postage and packing costs to a minimum. Delivery will take 5-10 days from the purchase date.

My items are faulty. What happens next ?
If your order is damaged or faulty, please contact us by email as soon as possible at xjessicaxherex@hotmail.com giving as much information as you can.

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